Privacy Policy

Effective Date: July 25, 2025

New Look Contracting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide when using our services, including through SMS communications in compliance with 10DLC (10-Digit Long Code) messaging regulations.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and company information you provide during account registration or interaction with our platform.
• Device and Log Information: Browser type, IP address, device type, and access timestamps.
• SMS Communications: Records of SMS messages sent to and from you via our platform, including delivery receipts and content where applicable.

2. Use of Information

We use your information to:

• Provide access to and manage your client portal account.
• Communicate job scheduling and dispatch updates via SMS or email.
• Improve our services, customer support, and security.
• Ensure compliance with federal and industry regulations including 10DLC.

3. SMS Communication and 10DLC Compliance

We use registered 10DLC numbers to send text messages to ensure delivery and compliance with carrier guidelines.

You may receive SMS messages related to dispatch updates, work orders, appointment confirmations, or service notifications.

• Message frequency varies based on your service usage.
• Message and data rates may apply. Check with your mobile carrier for details.
• You can opt-out of receiving SMS messages by replying STOP to any message. For help, reply HELP.

4. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

• Third-party service providers who help us deliver our services (e.g., SMS gateways, cloud hosting providers), under strict confidentiality agreements.
• Legal authorities when required by law, court order, or to protect our rights or the rights of others.

5. Data Security

We employ administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. However, no system is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access or update your information.
• Opt-out of marketing communications.
• Request deletion of your data, subject to contractual and legal limitations.

To make any of these requests, please contact us at:
📧 privacy@newlookcontracting.onl

7. Updates to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly. Changes take effect upon posting to this page.

8. Contact Us

For questions or concerns about this policy, please contact:
New Look Contracting Privacy Office
📧 privacy@newlookcontracting.onl
🌐 https://client.newlookcontracting.onl